Top

Shipping and returns

My goal at Blessed Vintage is that my customers would be completely satisfied with my service and products.  My aim is that you will love my DIY and Home Wares products as much as I do.  These Policies are in place for all concerned just in case an issue arises.  Please refer to the following Policies to help address any questions and possible problems.

 

SHIPPING

Please allow up to 3-7 business days for shipping your product within Australia.  This allows time to process your order, pack your order and for it to be shipped.

 

At times you may receive your order quickly (some Brisbane addresses have received next day service).  On other occasions it may take a while to process due to availability of stock and seasonal peak times for postage. 

 

It is suggested that if you require paint product/s for a weekend project, you order it a week in advance.

 

Orders are shipped Monday to Friday, via Australia Post – usually via Parcel Post Satchel which have tracking numbers. Orders received on a Friday will not be shipped until the following Monday.

 

You will be responsible for paying your own shipping costs.  Shipping costs are non-refundable and final. 

 

Local pickup is always offered.  Please email me to work out a mutual time for collection.  Pickup is from Waterford West (Southside of Brisbane).

 

REFUNDS

On the rare occasion that our courier or postal service do not handle our packages with the same care we do and as a result you have received a broken and/or damaged product PLEASE let me know.  I must be notified of this within 14 days of despatch notification.  Please email me a picture of the damaged product.  Please note that a photo of the damaged product/s is required for a refund or replacement to be processed.  You will then have the option to have the damaged item replaced or refunded.  A credit will automatically be applied with the same method of payment.

 

On even rarer occasions, the courier or postal service may lose a shipment.  If there is no movement on the tracking ID of your shipment after 14 days from purchase please contact us and we will begin the process of replacing your order.

 

You are responsible for paying your own shipping costs for returning an item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Change of mind is unfortunately not granted for a refund, only an exchange providing the product/s has not been used and is in original saleable condition and must be within 14 days of the original purchase date.  Please choose your items carefully.

 

EXCHANGES

We will accept exchanges of unopened, factory-sealed product within 14 days of original purchase date.  The customer is responsible for properly packaging and mailing the products back to us and all mailing fees that may be incurred.  The products must arrive back to us undamaged in order for a credit to be issued, so please pack carefully!  Please note any related shipping costs are non-refundable.   

 

In the first instance, please choose your products carefully to avoid having to exchange later.  Consider purchasing a samples first or email me to ask questions about my products before ordering.  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will provide you with further instructions. 
 

RETURNS
Our policy for Returns MUST be within 30 days of your purchase.  After 30 days we simply do not offer a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer if you purchased directly from me.  Once again, please choose your products carefully. 

 

SALE/DISCOUNTED ITEMS
Sorry, but only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Continue